Future Generali India Life Insurance Company Limited is now Generali Central Life Insurance Company Limited. Generali Central Life Insurance Company Limited – A joint venture between Generali – one of the world’s leading insurers and Central Bank of India, India’s finest nationalised bank.
Future Generali India Life Insurance Company Limited is now Generali Central Life Insurance Company Limited. Generali Central Life Insurance Company Limited – A joint venture between Generali – one of the world’s leading insurers and Central Bank of India, India’s finest nationalised bank.
Service Guarantee/Turn Around Time (TAT)
| Service | Description of item of service | Regulatory Turn Around Time |
|---|---|---|
| New Business Proposal Processing | Processing of Insurance Proposal and seeking further requirements for consideration of the proposal | 7 Days |
| Decision on proposal from the date of receipt of proposal or from the date of receipt of additional requirement whichever is later | ||
| Providing copy of the policy along with the proposal form | 15 Days | |
| Post Policy Service Request | Post Policy Service Requests concerning mistakes / corrections in the Policy document | 7 Days |
| Free-Look Cancellation | Free Look Cancellation & Refund from the date of receipt of request | 7 Days |
| Policy Servicing (from the date of receipt of request for the service specified) | Change of Address (KYC Norms to be complied) | 7 Days |
| Registration /Change of Nomination, Assignment, | ||
| Inclusion of new member in case of group policy | ||
| Alteration in ORIGINAL POLICY CONDITIONS (where applicable) | ||
| Policy loan | ||
| Unit / Index Linked Insurance PolicySwitch, Top-up, and other related Services | ||
| Decision on Policy Revival after receipt of all requirements. | ||
| Issue of Premium Payment Certificates (PPC) | ||
| Issue of Duplicate Policy | ||
| Death claims | Death claims settlements (not requiring investigations) | 15 Days |
| Early death claims requiring investigations - decision & payment | 45 Days | |
| Survival, Maturity, annuity payments | Settlement of Maturity Claims | On Due Date |
| Settlement of Survival Benefits | ||
| Annuity payments/ Pension Payment | ||
| Surrender or partial withdrawal of Policy | 7 Days | |
| Auto Action by the Insurer | Premium Due Intimation | One month before due date |
| Policy payments information (Survival Benefits, Maturity Benefits, etc.) | ||
| Complaints | Acknowledgement to complainant | Immediately |
| Action on Complaint & Intimation of Decision to the complainant | 14 days | |
| If complaint is NOT resolved by the Insurer, communicate the details to the Policyholder of options including referring the complainant to Insurance Ombudsman/ Consumer Court | 14 days from original date of receipt of complaint. * |
*(The policyholder may approach the Insurance Ombudsman if his / her complaint is not resolved within 30 days or if the decision of the company is not acceptable to the policyholder.)