Future Generali India Life Insurance Company Limited is now Generali Central Life Insurance Company Limited. Generali Central Life Insurance Company Limited – A joint venture between Generali – one of the world’s leading insurers and Central Bank of India, India’s finest nationalised bank.
Future Generali India Life Insurance Company Limited is now Generali Central Life Insurance Company Limited. Generali Central Life Insurance Company Limited – A joint venture between Generali – one of the world’s leading insurers and Central Bank of India, India’s finest nationalised bank.
Claim Made Simple
Quick guidance and easy steps to help you file and track your claim without confusion.
Need to File a New Claim?
Choose your preferred method
File Online
File your claim online and upload the required documents for quick processing.
File Claim Online
What is an insurance claim?
An insurance claim is a formal request for reimbursement or financial compensation for covered losses under your life insurance policy. It's a financial agreement where you pay regular premiums for coverage, and when an insured event occurs (such as the unfortunate demise of the policyholder), the nominee or beneficiary must file a claim with the insurance company to receive the sum assured.
In simple terms: A claim is your formal request to the insurance company saying, "I need the coverage we agreed upon.
Whether it's the loss of a loved one, a medical emergency, or an unfortunate accident, filing a claim ensures that the financial support you've invested in reaches your family exactly when they need it.
Types of Insurance Claims
Understand the different types of claims available, so you can choose the right process based on your policy and situation.
Life Insurance Claims
Group Life Insurance Claims
Accidental Death Claims
Suicide or Death Under Investigation Claims
Critical Illness Claims
Rider Claims
How to Claim Life Insurance
Our streamlined life insurance claim process ensures your claim is handled efficiently and transparently
Claim Intimation
Initiate your claim through any of these options:
Offline Submission
- Download and fill the Claim Intimation Form
- Attach self-attested copies of the documents
- Submit the form and documents at your nearest branch OR Courier/Post them to: Claims Department Generali Central Life Insurance Company Limited. 4th Floor, AJ House, Marol Maroshi Road, Gamdevi, Andheri East – 400059
Online Submission
- File your claim online and upload the required documents for quick processing.
Claim Processing
We review and verify your claim
- Our claim specialist will assess the claim.
- In case we require any further information we would call the claimant or intimate via letter.
- Track the status of your claim through “Customer Portal”, once your claim gets registered.
Claim Decision
We review and verify your claim
- Our claim specialist will assess the claim.
- In case we require any further information we would call the claimant or intimate via letter.
- Track the status of your claim through “Customer Portal”, once your claim gets registered.
Our Promise is Reflected in the Lives We've Touched
We bring experience, stability, and a proven approach to supporting your family and financial goals.
6019Our and Partners Branches
897,635Lives Protected
Since Inception
₹87.84 Bnof Assets Under Management
98.08%Individual Claim Settlement Ratio
FY 24-25
99.78%Group Claim Settlement Ratio
FY 24-25Data as on 31st March, 2025
Documents Required
Select your claim type to see the specific documents needed
Individual claim
- Death Certificate
- Medical Cause of death certificate
- Original Policy Document
- Original Cancelled cheque with printed name on it / photocopy of pass book or bank statement along with coloured image of the same
- Life Assured’s photo ID and date of birth proof
- Nominee’s photo ID and date of birth proof
- Relationship proof of the nominee
- Nominee’s Pan card
- Claim Forms
Group claim
- Group claim
- Scanned Copy of Policy Schedule Page
- Death Certificate
- Claimant’s ID Proof (Copy of PAN, Aadhar or Passport or Driving License)
- Claimant’s PAN Copy (or) Form 60
- Claimant’s Address Proof (Copy of Aadhar or Passport or Driving License)
- Bank Account Proof of Claimant (Cancelled cheque with printed name or passbook copy verified by the branch)
- Claimant’s Photograph
All the documents submitted to us should be in Original or photocopies duly attested by a Gazetted Officer/SEM / Magistrate or a person of local standing/ Sarpanch/ Talathi/ Tahsildar or Police Sub-Inspector or Branch Manager of our company
All medical reports, documents and certification shall be issued by the attending physician and who is qualified to provide such document/certification according to Indian Laws
In addition to the above documents the Company reserves the rights to ask for more documents/information as may be required in consideration of the claim.
Notification of claim, submission of claim forms and/or claim documents to the Company shall not be construed as an admission of liabilities of the Company. No agent is authorized to admit any liabilities on behalf of the Company, or to alter this list of documents or any claim requirements called for by the Company.
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Customer Care Number
Available 24*7 at 1800 102 2355
Email Us At
Give Us Written Intimation
Find a branch near you easily.
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Got Questions? We’ve Got Answers!
Here are answers to some of the questions you might have.
Every life insurance policy document clearly states the 'Nominee/Beneficiary' in case of a claim. Based on the nature of the policy, the beneficiary can vary.
In order to ensure that the claim settlement process is hassle-free, ensure that:
- You continue to pay the premium on time so that your policy does not lapse.
- Your address and contact details are always updated.
- Your family members are well-informed about the policy and its relevant documents.
- While filling the policy proposal forms, you mention the intended recipient as the nominee. In case of change in nominee, you can approach the nearest branch office.
Claim may be intimated by the Nominee named in the Policy or any Legal Heir/blood relative of the Life Assured. An agent of Generali Central Life Insurance can also intimate the Company along with the necessary documentation. However, the agent can do so only after he has been authorized by the nominee or legal heir/blood relative of the Life Assured to do so.